At Mehrunnisa.com we aim to serve you the best and finest quality of international products which are genuine and 100% original. Our products are mostly handcrafted and specially handpicked for you from the various corners of our beautiful world. Due to the intricate work involved in our products inclusive of the great efforts of our artisans, we take great pains in ensuring that we deliver to you only the best quality products in the best way we can.Â
For Domestic Customers: Â
We offer free shipping, on most of the products, for our customers in India. However, Shipping charges, if applicable are included in the listed price of all the products. There are no extra charges.Â
For International Customers:Â
At present we donâ€™t take international orders. We would update our policyâ€™s while starting it.
Â Mehrunnisa.comÂ endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
However, if the product is wrongfully delivered (product doesnâ€™t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.
To return or exchange a product or report a damage in transit please get in touch with our customer care within 48 hours of delivery at +91 9910228339between 10.30AM to 5.30PM IST or email us atÂ email@example.com.Â with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
Our customer care team will look into the issue and revert back within 48 working hours.
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
Coolbuddy (managed Â by Â Leeway Infotech Pvt. Ltd.)
76 friends colony West. Delhi 110065
Call us at : +919910228339